Meeting student expectations:
From minimum provision to pampering talent
Principles and practice in services for international students

Brussels, 30 March 2007


Thursday 29 March 2007

19.30           Seminar dinner @ Au Stekerlapatte

Friday 30 March 2007


Registration and coffee




Main approaches and underlying principles in the support of international students
Maria Kelo, Senior Officer, Academic Cooperation Association


Integrating student services into university management - who do "student services" serve?
Rositsa Bateson, Vice-President for Student Services, Central European University


Coffee break


Safety in numbers - a consortium approach to pathway programmes
Terry Jeves, Academic Director, Northern Consortium UK


The n+i network transition semester for incoming foreign students: benefits and challenges
Marie-Jo Goedert, Director of international relations, Ecole Spéciale des Travaux Publics, du Bâtiment et de l'Industrie  (ESTP)




Student support and student satisfaction – the impact of services on institutional competitiveness
William Archer, Director, International Graduate Insight Group


Student support – why it matters?
Robert Coelen, Vice-President International, Leiden University


Coffee break


Round table discussion
Chair: Sebastian Fohrbeck, Head of Division, DAAD


 Wrap-up and end of the seminar